Business Central SMS / WhatsApp Connector


Business Central SMS/WhatsApp integration enables businesses to enhance their communication capabilities by integrating SMS and WhatsApp functionalities directly into Dynamics 365 Business Central. This integration allows organizations to leverage the power of instant messaging to streamline communication with customers, suppliers, and internal teams.

SMS & Whatsapp


  • Seamless Communication

    With SMS and WhatsApp integration, businesses can communicate with customers and suppliers in real-time through popular messaging platforms. This enables quick responses, efficient collaboration, and enhances overall customer experience.

  • Automated Notifications

    Businesses can set up automated SMS or WhatsApp notifications for various events and processes within Business Central. These notifications can include order confirmations, shipment updates, payment reminders, and more, ensuring timely and relevant communication with stakeholders.

  • Increased Engagement

    Leveraging the popularity of SMS and WhatsApp, businesses can reach customers and prospects on their preferred communication channels. This leads to higher engagement rates, improved response rates, and ultimately, better customer satisfaction.

  • Enhanced Sales and Marketing

    Integrating SMS and WhatsApp with Business Central opens up new opportunities for targeted marketing campaigns and personalized promotions. Businesses can send product updates, promotional offers, and event invitations directly to customers' mobile devices, increasing sales and customer loyalty.

  • Time and Cost Savings

    By automating communication processes through SMS and WhatsApp, businesses can save time and reduce costs associated with manual communication methods. The integration eliminates the need for manual phone calls, reduces paper-based communication, and minimizes administrative overhead.


Module Description
Two-Way Communication
Enable bidirectional communication by allowing customers and suppliers to respond to SMS and WhatsApp messages. This facilitates interactive conversations and improves customer engagement.
Automated Notifications
Set up automated notifications for various events, such as order status changes, payment reminders, delivery updates, and appointment confirmations.
Template Customization
Customize SMS and WhatsApp templates to include dynamic fields and personalize messages with customer-specific information.
Contact Management
Manage contact information within Business Central and synchronize it with the messaging platform to ensure accurate and up-to-date contact details.
Multimedia Messaging
Send multimedia content, such as images, videos, or documents, through WhatsApp to enrich communication and provide additional information to recipients.
Campaign Management
Create and manage targeted marketing campaigns using SMS or WhatsApp. Track campaign performance, monitor engagement, and analyze results to optimize marketing efforts.
Analytics and Reporting
Gain insights into message delivery, open rates, click-through rates, and response rates through comprehensive analytics and reporting features. Use these insights to evaluate the effectiveness of communication campaigns.

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Reasons to choose Tripearltech

When selecting Tripearltech as your implementation partner for the Business Central SMS / WhatsApp integration, you can expect:

Expertise and Experience

We have extensive experience in integrating SMS and WhatsApp functionalities with Dynamics 365 Business Central. Our team possesses deep knowledge of the integration process, messaging platform APIs, and best practices for effective communication.

Customization and Integration

We understand that every business has unique communication requirements. Our team can customize the integration to align with your specific needs, configuring automation rules, message templates, and contact management features accordingly.

Compliance and Privacy

We prioritize compliance with SMS and WhatsApp regulations, as well as privacy laws and data protection regulations. Our implementation ensures the proper handling of personal data, consent management, and adherence to platform policies.

Testing and Quality Assurance

We conduct rigorous testing to ensure seamless message delivery, accurate template rendering, and successful integration between Business Central and the messaging platforms. We prioritize quality assurance to provide a reliable and error-free integration.

Training and Support

We offer comprehensive user training to ensure your team can effectively use the SMS / WhatsApp integration. Our support services include ongoing assistance, maintenance, and troubleshooting to address any issues promptly.

Choose Tripearltech as your implementation partner to leverage our expertise and maximize the benefits of the Business Central SMS / WhatsApp integration. With our commitment to delivering exceptional results, we ensure streamlined communication, enhanced customer engagement, and improved operational efficiency.

Looking For the Business Central SMS / WhatsApp Solution?

Let our expert team take care of your end-to-end Business Central SMS / WhatsApp Integration process, Book a call today!!!

Get Started with Business Central SMS / WhatsApp Integration

Don’t miss the opportunity to elevate your communication capabilities, improve customer satisfaction, and drive business growth. Contact us today to schedule a meeting and explore how Tripearltech can empower your organization with the Business Central SMS / WhatsApp integration.

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