tripearltech

Microsoft Dynamics 365 Field Service

Optimize service operations and enhance customer experiences.

Deliver exceptional customer experiences with Dynamics 365 Field service

Empower your field teams with seamless operations and exceptional service experiences.

Microsoft Dynamics 365 Field Service is a powerful solution that streamlines field service operations for organizations. It optimizes the management and dispatching of field technicians, reducing response times and increasing first-time fix rates. The advanced scheduling capabilities intelligently assign and route technicians based on skills, location, and customer preferences, ensuring efficient resource utilization.

Field technicians benefit from a mobile app that grants access to work orders, customer information, and real-time collaboration tools. They can complete service tasks efficiently, even in offline environments. D365 Field Service also includes features for inventory management, asset tracking, and service agreements. These functionalities enable proactive maintenance of customer assets, spare parts management, and personalized service offerings.

Move from reactive to proactive to predictive service using data insights and connected experiences.

Deliver differentiated service engagements

Avoid Service Calls, Transform your business with 360 degree view of Customers.

Personalise the service
experience


Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.

Increase worker
productivity


Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.

Optimise service
operations


Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.

Key Features

Microsoft Dynamics 365 Field Service allows you to streamline and automate your service management processes, ensuring efficient and timely service delivery. Here are some key features that make Dynamics 365 Field Service a must-have for businesses.

Service Scheduling and Dispatch

Efficiently schedule and dispatch technicians based on availability, skills, and proximity, ensuring timely service delivery.

Work Order Management

Streamline work order creation, assignment, and tracking for seamless service execution.

Resource Optimization

Optimize resource utilization by intelligently assigning tasks and minimizing travel time.

Mobile Field Technician App

Empower technicians with a dedicated mobile app for accessing work orders, customer information, and documentation on the go.

Inventory and Asset Management

Track and manage inventory, tools, and assets to ensure availability and accurate service delivery.

Service Analytics and Insights

Gain valuable insights into service performance, track key metrics, and make data-driven decisions for continuous improvement.

Technical
Specifications

Turn your cost centre into a profit centre by moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.

Mobile-First Experience

Gain unparalleled flexibility and accessibility with our responsive mobile app, specially designed for both Android and iOS devices. Seamlessly access your field service operations from anywhere, enabling you to stay effortlessly connected with your team. Effortlessly view schedules and efficiently manage work orders while on the move, ensuring maximum productivity and efficiency in your daily operations.

Real-time Scheduling

Enhance technician scheduling efficiency through the implementation of sophisticated algorithms, meticulously designed to account for key factors, including proximity, skill set, and availability. This meticulous approach guarantees the precise assignment of qualified personnel to their respective tasks at precisely the optimal moments, facilitating a streamlined and optimized field service process.

Remote Assistance

Facilitate seamless remote collaboration between field technicians and subject matter experts through real-time video calls, expediting issue resolution and mitigating the necessity for expensive on-site visits.

IoT Integration

Harness the potential of the Internet of Things (IoT) by establishing seamless connections between devices and equipment, enabling predictive maintenance capabilities and the automation of service requests.

Integration Capabilities

Effortlessly harmonize Dynamics 365 Field Service with other prominent Microsoft products, including Dynamics 365 CRM and Power BI, to forge a cohesive and unified ecosystem.

Customer Self-service Portal

Enable clients to effortlessly log service requests, access real-time updates on their appointments, and retrieve comprehensive service history through an intuitive and user-friendly portal.

Analytics and Reporting

Acquire invaluable insights into your field service operations through the utilization of comprehensive reporting and advanced analytics. Discern significant trends, meticulously track Key Performance Indicators (KPIs), and leverage data-driven conclusions to inform and guide your decision-making process.

Offline Functionality

Facilitating uninhibited access to vital data and seamless task completion, even within regions of constrained connectivity, significantly augments workforce productivity in remote locations.

Security and Compliance

Be assured of utmost data security and confidentiality through our implementation of enterprise-grade security measures that strictly adhere to industry standards. Your valuable information is safeguarded with the utmost priority, providing you with peace of mind and confidence in our services.

Benefits

Our Products that change the whole process of business

Improves Service Efficiency

Streamline service processes, automate tasks, and optimize resource allocation to enhance overall service efficiency.

Enhances Customer Experience

Provide personalized and proactive service experiences, improving customer satisfaction and loyalty.

Increased First-Time Fix Rates

Enable technicians to arrive prepared with real-time information, reducing return visits and minimizing customer downtime.

Streamline Communication and Collaboration

facilitate seamless communication and coordination among field technicians, dispatchers, and back-office staff for efficient service delivery.

Data-Driven Insights for Continuous Improvement

Leverage analytics and reporting features to gain valuable insights, track performance, and identify opportunities for process optimization.

Success Ratio

At Tripearltech, our primary objective is to provide outstanding D365 Field Service solutions while placing a strong emphasis on client-centricity. This approach enables us to consistently achieve a high Success Ratio.

35

Project

35

Completed

4.5/5.0

Client Satisfaction

We are dedicated to consistently enhancing our range of services and surpassing client expectations, positioning Tripearltech as the preferred partner for Dynamics 365 Field Service.

Use Cases

Microsoft Dynamics 365 Field service comes with all the modules to manage your Service Management.

Modules
Availability
Dynamics 365 Client Application
Application And Table Data
Field Service Management
Customization management
Customer Voice Mobile Operations

pricing

Deliver exceptional customer experiences to dispatch the right resource to the right place at the right time.

Dynamics 365 Field Service

7,460 per user/month
  • Excluding GST
  • Prices shown are for informational purposes only and may not be reflective of actual list price due to currency, country, and regional variant factors. Your actual price will be reflected at checkout.

     

    1 Subsequent pricing applies only to the individual licensed for the first app. For example, if Person A is licensed for the first app, subsequent pricing wouldn’t apply to Person B. Subsequent pricing for tenant-based apps applies to any tenant in your organisation. A tenant contains uniquely identified domains, users, security groups, and licences. Your organisation may have multiple tenants, and a single tenant can contain multiple Dynamics 365 (online) environments. To learn about qualifying apps and other discounts, see the Licensing guide or contact us.

    2 Viva Sales is included in Sales Enterprise, Sales Premium and Relationship Sales at no extra cost.

     

    3 10 users minimum of qualifying Dynamics 365 app.

     

    4 User must be licensed for Dynamics 365 Field Service to qualify for reduced pricing.

     

    5 When purchased as a standalone application or additional capacity.

  • All the Term and Conditions are of Microsoft itself.

Looking for the Dynamics 365 Field Service partner?

Get a quick guide to know the product in detail and figure out how can D365 field service benefits your business.

Case study

We prioritize client satisfaction above all else. By focusing on clear communication, understanding their objectives, providing transparent pricing, delivering high-quality workmanship, and ensuring timely delivery, we consistently create happy clients.

 

Enhancing Data Management for Nilkanth Engg Works

This is how our solution improved data management for Nilkanth Engg Works, allowing them to efficiently access and utilize PLC data, production reports, and more, ultimately leading to enhanced client satisfaction.

From Manual to Modern - Paclantic Natural

Paclantic Natural supplies extensive range of natural oils, butters, essential oil and other botanical ingredients who has Leveraged Digital Transformation with D365 Business Central and Utilize the true potential of business central ERP to solve their problems.

Dynamics NAV - Annual Maintenace

Panaria Group, a leading Italian manufacturer of ceramic tiles, has been at the forefront of the industry for over forty years. Tripearltech has provided tremendous support for stabilizing Dynamics NAV operations which leads to significant growth and expansion.

Data-driven Excellence - Atlanta Electricals

Atlanta Electricals Private Limited, a leading Power Generation and Transformer manufacturer Implemented Power BI and enable to make data-oriented decisions on their day-to-day Operations.

Frequently Asked
Questions

Dynamics 365 Field Service is everything what your Field service management needs!!! 

What is Microsoft Dynamics 365 Field Service?

Dynamics 365 Field Service is a comprehensive solution that helps organizations manage and optimize their field service operations, including scheduling, dispatching, resource management, work order management, and more.

 

How does Microsoft Dynamics 365 Field Service improve customer satisfaction?

Dynamics 365 Field Service enables organizations to provide timely and efficient service to customers by optimizing scheduling, empowering field technicians with mobile tools, and facilitating better communication and visibility throughout the service process.

  1.  

What are the key features of Microsoft Dynamics 365 Field Service?

Key features of Dynamics 365 Field Service include scheduling and dispatching, work order management, inventory and asset management, mobile field technician app, customer portals, service agreements, and analytics.

  1.  

Can Dynamics 365 Field Service integrate with other systems?

Yes, Dynamics 365 Field Service offers integration capabilities with other systems such as CRM, ERP, IoT platforms, and external service management solutions to streamline data flow and enhance overall operational efficiency.

  1.  

How does Dynamics 365 Field Service handle complex scheduling scenarios?

Dynamics 365 Field Service uses intelligent scheduling algorithms to optimize resource allocation based on factors like technician skills, availability, location, and customer preferences. It helps organizations efficiently schedule and dispatch technicians for service tasks.

  1.  

Can Microsoft Dynamics 365 Field Service track and manage inventory?

Yes, Dynamics 365 Field Service provides inventory management capabilities, allowing organizations to track and manage stock levels, create purchase orders, manage replenishment, and track inventory usage during field service activities.

  1.  

Does Microsoft Dynamics 365 Field Service support mobile access for field technicians?

Yes, Dynamics 365 Field Service offers a mobile app that enables field technicians to access work orders, view customer information, update job status, capture photos, collect signatures, and communicate with the back-office team while working offline or online.

  1.  

Can Dynamics 365 Field Service generate reports and analytics?

Yes, Dynamics 365 Field Service provides reporting and analytics features that allow organizations to gain insights into service performance, technician productivity, customer satisfaction, and other key metrics. Customizable dashboards and reports help in making data-driven decisions.

  1.  

Is Microsoft Dynamics 365 Field Service scalable for businesses of different sizes?

Yes, Dynamics 365 Field Service is designed to cater to the needs of businesses of various sizes, from small and medium-sized enterprises to large enterprises, providing scalability and flexibility to adapt to changing business requirements.

  1.  

Can Dynamics 365 Field Service be deployed in the cloud or on-premises?

Yes, Dynamics 365 Field Service can be deployed in the cloud as part of the Dynamics 365 suite, offering the benefits of scalability, automatic updates, and accessibility from anywhere. Alternatively, it can also be deployed on-premises for organizations preferring self-hosted solutions.

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We are committed to ensuring your satisfaction with Microsoft Dynamics 365 Field Service. Our team is ready to assist you with any issues or concerns you may have. We look forward to hearing from you and providing the support you need.

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