Field Service


Enable Always-on Service empowers teams with the right tools and rich insights to personalize the customer interaction through a 360-degree view, while creating a feedback loop for continual improvement of service delivery.

Here you will get:


Enable 24/7 Support

Dynamics 365 Customer Service enables 24/7 customer support with self-service Power Apps portals and Power Virtual Agents.

Improve customer engagement

Customer Service enables consistency across channels with a 360-view of the customer, and productivity tools that help agents to treat every customer like a VIP.


Discover insights and take action

Leveraging Dynamics 365 Customer Service, the customer service supervisor, you can Improve customer engagement by discovering insights and taking actions to optimise business outcomes.

With real-time sentiment analysis, she can see which agents are supporting customers and where she can provide live coaching.

Real-time troubleshooting

A mobile workforce enables organizations to provide exceptional customer service in an agile work environment.


Power Automate is a single intelligent automation platform that is designed for coders and non-coders alike. It optimizes business processes and workflows at scale with an easy-to-use interface for coders and non-coders alike.

With Power Automate, you can streamline how you work, standardize processes, and reduce human errors. Rest assured knowing that your workflow automations are more secure and compliant across your organization with built-in governance and data loss prevention policies with native integration through Azure AD and more.

Get started today so that you can focus on what’s important and automate the rest.


Get The Workbook

Grow with confidence, Download the Workbook today
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